Welcome to Plata jewels! We are committed to providing our customers with high-quality jewellery and exceptional customer service. We understand that sometimes you may need to cancel an order, and we want to make this process as easy as possible for you. This cancellation policy outlines the terms and conditions for cancelling an order placed on our website.

Please read this policy carefully before placing your order. By placing an order on our website, you are indicating your agreement with this policy. If you have any questions or concerns about this policy or your order, please don’t hesitate to contact us. Our customer service team is always happy to help.

Timeframe

Customers can cancel an order on our website within 24 hours of placing the order. After 24 hours, we cannot guarantee that we will be able to cancel the order. Please contact our customer support staff as soon as possible if you need to cancel an order. We will do our best to accommodate your request, subject to the terms and conditions of our cancellation policy.

Fees

There are no cancellation fees for orders cancelled within 24 hours of placing the order. However, if the order has already been shipped, you don’t need to accept the order, it will surely come back to us

Please note that all fees associated with a cancellation will be clearly communicated to the customer before the cancellation is processed. We want to make sure that our customers are aware of any costs associated with cancelling an order and that they can make an informed decision.

Refunds

Refund Timeframe: If the order has been cancelled within 24 hours and has not yet been shipped, a full refund will be issued to the customer’s original payment method. If the order has already been shipped, we will issue a refund within 4 to 5 business days of receiving the returned item.

Refund Method: All refunds will be issued to the original payment method used to make the purchase. If the payment method is no longer available, we will work with the customer to find an alternative method for issuing the refund.

Partial Refunds: If the item(s) are returned to us in a damaged or used condition, we may issue a partial refund. The amount of the partial refund will depend on the extent of the damage or use.

Please note that all refunds will be processed as quickly as possible, subject to the terms and conditions of our cancellation policy. We want to make sure that our customers are satisfied with their purchases and that they are treated fairly in the event of a cancellation.

Special Orders

Special Orders: If the item(s) are special orders, cancellation may not be possible or a cancellation fee may apply. This is because these items are often made to order and cannot be easily resold to other customers.

Communication: If you need to cancel a special order or customized item, please contact our customer service team as soon as possible. We will work with you to find a solution that meets your needs and our cancellation policy.

Contact Us

If you have any questions about our cancellation policy, or if you need to cancel an order, please contact our customer service team. You can reach us by email or phone number. Our team is available to assist you during our regular business hours, which are from Monday to Saturday from 10 AM to 6 PM IST.

Email: support@platajewels.com

Phone: +91 9136836087 

We are committed to providing excellent customer service and will do our best to accommodate your needs within the terms and conditions of our cancellation policy. Thank you for choosing Silver Jewellery for your jewellery needs!

Note: Please note that all cancellations must be requested via email or by contacting our customer service team. We cannot guarantee that cancellation requests made through other channels will be processed in time. By following our cancellation policy, we can ensure that our customers have a positive shopping experience and are satisfied with their purchases.